In an effort to increase transparency and explain exactly how our visitor and customer data is used, we’ve assembled a Privacy Policy to explain who we are, how we collect data, what we collect, and how we use this data to improve the visitor experience and perform work on behalf of our customers.
Who We Are
Our website addresses are
All of these websites are properties of Esteban Enterprises LLC, DBA SocialHost.io
Physical Address
2605 Heritage Lndg, St Charles, Missouir, 63303
Our team can be reached for questions concerning this privacy policy at support@socialhost.io
What Personal Data Do We Collect?
As visitors interact with our website they may share information with us up to and including Name, Email address, phone number, IP address, web address, browser version, account usernames and passwords, credit card information, and click behavior.
We collect this data to help facilitate communication, improve user experience, perform our duties as a WordPress service provider, and to measure engagement so we can improve our education efforts.
The only sensitive data that we collect is usernames and passwords for third-party providers such as hosting companies, email providers, and other accounts that don’t allow for the use of sub-accounts or easily sharing account access with a method other than passwords.
All sensitive data is submitted to a secure form on our website, and entries in that form are auto-purged every 72 hours. Sharing credentials is always a last resort when accessing third-party vendor accounts, but is sometimes necessary to perform WordPress support.
Comment Forms
Users who leave comments on our blog posts have the ability to leave comments anonymously, or may choose to include their name, email, and web address as well.
Contact Forms
Users who complete our forms will share their name, email, as well as their unique message, which contains whatever data the user willing shares. This information is used to learn about our site visitors and initiate conversations about our business..
These initial conversations are also stored as form entries on https://www.socialhost.io. These entries are auto-purged every 60 days and can be removed at any time at a visitor or customer request.
Newsletter Subscription Form
If you enter your name and email into one of our dedicated mailing list forms, we’ll contact you when we publish new blog posts, changes to our business, or special offers. You can unsubscribe from these mailings at any time by clicking the Unsubscribe link at the bottom of the emails you receive.
You can also have your email removed from our system entirely by contacting us at support@socialhost.io
Media
If you send images to this website or through our help desk, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Use of cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Through the use of first-party and third-party cookies, web beacons, and similar technologies, we receive and store certain information about how you use our websites and when you visit them. This includes information that your browser or device sends to our servers whenever you visit one of our websites. Your browser or device may tell us your Internet protocol (IP) address used to connect your computer to the Internet, and connection information such as browser type, version, language, time zone setting, browser plug-in types, operating system, and type of device you are using. When you visit our websites, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.
Buttons, tools, and content from other parties
Our website includes content that links to other companies’ services (e.g., a Facebook “Like” button). We may collect information about your use of these features. In addition, when you see or interact with such content, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information regarding its use of that information. Our website also includes links that will direct you away from our website to third-party websites. By accessing those third-party websites, you will be obligated to comply with their respective privacy policies and we encourage you to read them carefully.
Who do we share your data with?
We do work with a number of third parties to provide the best service possible for our customers. We ensure that each of the companies we work with meet rigid privacy standards and allow us to control the data held within each of their systems. Below is a list of third parties we work with and their associated privacy policies.
We do not share any of this information without your consent. If for some reason you prefer not to have us share this information, it may hinder the service we’re able to provide, but we’ll honor your request.
- LastPass – We use LastPass to store sensitive customer data such as WordPress admin passwords, hosting account logins, and logins for other third party vendors. You can read the LastPass Privacy Policy here.
- Stripe – Stripe is our secondary payment gateway and name, email, all transaction data, order and payment details, and credit card details are submitted directly to Stripe. We do not collect any of this information or data on our servers. You can read the Stripe privacy policy here.
With Public Authorities or Law Enforcement
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights.
Working With Customer Websites
In many situations it’s required that we copy customer websites to staging areas or to our local computers for diagnostics, troubleshooting, or testing.
What Rights You Have Over Your Data
During cancellation of our services we follow a templated process to ensure that all customer data is removed from our records and the third-party vendors that we use.
If at any point you wish to have us remove your personally identifiable data, submit a request to support@socialhost.io and we’ll ensure all records associated with you are removed from our servers as well as any third-party vendors that we use. We will ensure that this process is completed within 72 hours of the initial request.
Use of the information we collect
We use the information we collect about you to:
- Provide you website content and other services, support, or information you have requested
- Operate and improve our websites and diagnose related problems
- Send you business messages
- Send you information about us, special offers, and similar marketing information
- Conduct market research about our customers, their interests, and the effectiveness of our marketing campaigns
- Display personalized ads to you across the Internet
- Contact you via telephone to discuss our services and related offers with you
Information security and storage
We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely fail proof and we cannot ensure or warrant the security of your personal information. Your personal information and data files are stored on our servers and the servers of companies we hire to provide services to us.
Reviewing, updating or deleting your personal information
You have the ability to accept or reject cookies and similar technologies through your web browser settings. You can also use your web browser settings to prompt you each time a cookie is offered. Please review the instructions provided by the provider of your web browser for more information.
You may also submit a request to us to review, edit, or delete your personal information by emailing your request to support@socialhost.io. We will assist you with your request once your identity has been verified.
We will retain your personal information for as long as necessary to provide you with the websites and services you are eligible to use or as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems, in compliance with applicable law.
Changes to this Privacy Policy
Occasionally, we may change or update this Privacy Policy to allow us to use or share your previously collected personal information in a materially different way. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.
Questions or concerns
If you have any questions related to this Privacy Policy, please email us at support@socialhost.io
SocialHost.io (“SocialHost.io “) operates socialhost.io and may operate other websites. It is SocialHost.io’s policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, SocialHost.io collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. SocialHost.io’s purpose in collecting non-personally identifying information is to better understand how SocialHost.io’s visitors use its website. From time to time, SocialHost.io may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
SocialHost.io also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on socialhost.io blogs/sites. SocialHost.io only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to SocialHost.io’s websites choose to interact with SocialHost.io in ways that require SocialHost.io to gather personally-identifying information. The amount and type of information that SocialHost.io gathers depends on the nature of the interaction. For example, we ask visitors who sign up at socialhost.io to provide a username and email address. Those who engage in transactions with SocialHost.io are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, SocialHost.io collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with SocialHost.io . SocialHost.io does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
SocialHost.io may collect statistics about the behavior of visitors to its websites. SocialHost.io may display this information publicly or provide it to others. However, SocialHost.io does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
SocialHost.io discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on SocialHost.io’s behalf or to provide services available at SocialHost.io’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using SocialHost.io’s websites, you consent to the transfer of such information to them. SocialHost.io will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, SocialHost.io discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when SocialHost.io believes in good faith that disclosure is reasonably necessary to protect the property or rights of SocialHost.io , third parties or the public at large. If you are a registered user of an SocialHost.io website and have supplied your email address, SocialHost.io may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with SocialHost.io and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. SocialHost.io takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. SocialHost.io uses cookies to help SocialHost.io identify and track visitors, their usage of SocialHost.io website, and their website access preferences. SocialHost.io visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SocialHost.io’s websites, with the drawback that certain features of SocialHost.io’s websites may not function properly without the aid of cookies.
Business Transfers
If SocialHost.io , or substantially all of its assets, were acquired, or in the unlikely event that SocialHost.io goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SocialHost.io may continue to use your personal information as set forth in this policy.
Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by SocialHost.io and does not cover the use of cookies by any advertisers.
Privacy Policy Changes
Although most changes are likely to be minor, SocialHost.io may change its Privacy Policy from time to time, and in SocialHost.io’s sole discretion. SocialHost.io encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a socialhost.io account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.